1. Can I exchange if size is incorrect...?

Rainbows and Fairies will accept exchanges/refunds within 14 days of receipt. All items returned have to be in perfect condition with all tags etc attached. In cases of refund there is a 10% restocking fee. All postage costs are at buyers expense.

2. Can I clean my Hot Chocolate Design Shoes...?

Gently clean with baby wipes (my preferred method) or with a mild soapy damp cloth.

3. How much does shipping cost...?

Australia – Shoes are flat rate $15 and all other products $5. Delivery is via Courier or Australia Post (depending on location)
International – Please contact us for a quote

4. When will my order be sent...?

All orders are sent within 24 hours of payment being received (with tracking). Delivery time varies depending on suburb (1 – 7 days).

5. How do I measure my foot accurately...?

Stand on a ruler or tape meausure with your heel up against as wall. Meausure both feet and use largest measurement on Hot Chocolate Design size chart to determine your size.

6. You don't have a colour, size, design I want...?

If you can’t find what you are looking for please email us at quirky@rainbowsandfairies.com.