Rainbows and Fairies will accept exchanges/refunds within 14 days of receipt. All items returned have to be in perfect condition with all tags etc attached. In cases of refund there is a 10% restocking fee. All postage costs are at buyers expense.
2. Can I clean my Hot Chocolate Design Shoes...?
Gently clean with baby wipes (my preferred method) or with a mild soapy damp cloth.
3. How much does shipping cost...?
Australia – Shoes are flat rate $15 and all other products $5. Delivery is via Courier or Australia Post (depending on location)
International – Please contact us for a quote
4. When will my order be sent...?
All orders are sent within 24 hours of payment being received (with tracking). Delivery time varies depending on suburb (1 – 7 days).
5. How do I measure my foot accurately...?
Stand on a ruler or tape meausure with your heel up against as wall. Meausure both feet and use largest measurement on Hot Chocolate Design size chart to determine your size.